Returns & Exchanges
At The Scout And Guide Shop, we want you to be fully satisfied with your outdoor gear and uniform essentials. If an item doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal to select the items you wish to return and print your unique authorization form.
Package Your Gear
Place the items in their original packaging with all tags attached, ensuring the completed return form is included inside the parcel.
Ship to Our Warehouse
Affix the provided shipping label and drop your package off at any authorized carrier location or local post office.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing